Train With Gaff Terms of Service

Last updated: 13 November 2026

1. About these terms

These terms are an agreement between you and TRAIN WITH GAFF - FZCO, a free zone company registered with the Dubai Integrated Economic Zones Authority (IFZA), United Arab Emirates (licence number 35526), at Unit 35526-001, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Train With Gaff", "we", "us"). They cover your use of the Train With Gaff app.

By creating an account you agree to these terms and to our Privacy Policy. If you don't agree, don't use the app.

2. Who can use the app

  • You must be 18 or over.
  • You must give accurate details when you sign up. Your plan is built from them.
  • One account is for one person. Keep your password private.

3. Health and safety: please read

The app gives general fitness and nutrition guidance. It is not medical advice, and Gaff is not a doctor, dietitian or therapist.

  • Speak to your doctor before you start if you have a medical condition, are taking medication, have an injury, are recovering from illness or surgery, or haven't exercised in a long time.
  • Don't use the app's calorie targets if you are pregnant or breastfeeding, are under 18, or have, or have had, an eating disorder, unless a doctor says it's safe.
  • The app never sets your calories below 1,400 kcal a day. That is still a general guide, not a personal medical target.
  • Stop exercising and get medical help if you feel pain, dizziness, chest pain or shortness of breath.
  • The eating screening questions are there to look out for you. They don't diagnose anything, and they never stop you using the app. We don't diagnose or treat eating disorders, and the app is no substitute for medical, psychological or specialist nutrition treatment. If you have, or think you may have, an eating disorder or disordered eating, speak to a qualified healthcare professional before starting a weight-loss plan. Specialist support:
    • UK: Beat (beateatingdisorders.org.uk)
    • UAE: American Center for Psychiatry and Neurology
    • USA: National Alliance for Eating Disorders
    • Canada: NEDIC (National Eating Disorder Information Centre)
    • Australia: Butterfly Foundation

    These offer support, information or referrals. They aren't emergency services. In an emergency, call your local emergency number or go to an emergency department.

  • You train at your own risk. Use good form, warm up, and choose weights you can control.

4. Food, allergens and halal

  • Allergens: recipes are tagged from their ingredients, not lab-tested. Brands differ, so always check the label of what you buy. If you have a severe allergy, don't rely on the app's tags alone.
  • Halal: all recipes use halal ingredients. It's your responsibility to buy meat and products that are halal-certified to the standard you follow.
  • Nutrition: calories and macros are calculated from standard food data (USDA FoodData Central and UK pack labels). Real values vary with brand, cooking and portion size.

5. Your subscription

  • Plans: monthly ($9.99) or yearly ($60). Prices are shown in your local currency in the app before you buy, and can vary by country.
  • Free trial: new members get a 7-day free trial. If you don't cancel at least 24 hours before it ends, your subscription starts and you're charged. We'll remind you 3 days before it ends.
  • Payment and renewal: you pay through the Apple App Store or Google Play. Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before.
  • It's up to you to cancel on time. Your plan renews and you're charged automatically unless you cancel at least 24 hours before the renewal date. The App Store and Google Play tell you before a yearly plan renews, and the app reminds you before a free trial ends. If you don't cancel, the payment is taken.
  • Cancelling: cancel any time in your phone's settings (Apple: Settings → your name → Subscriptions; Google Play: Payments & subscriptions → Subscriptions), or from Profile → Manage subscription in the app. Cancelling stops future payments. You keep access until the end of the period you've already paid for.
  • No refunds. All payments are final. We don't give refunds or credit for any subscription period once it's paid, including a renewal you forgot to cancel, a period you've only partly used, or one you haven't used at all. This applies to monthly and yearly plans.
  • Apple and Google: your payment is made to Apple or Google, so any refund request goes to them and is decided under their own policies. We don't control those decisions. If they refund a payment, your access ends.
  • Your right to cancel (UK and EU): when you start your trial or subscription, you ask for access to the app straight away, and you agree that you lose the 14-day right to cancel once access has started, where the law allows this.
  • Your legal rights: nothing in these terms removes rights you have under consumer law that can't be excluded.
  • Price changes: if the price changes, Apple or Google will tell you first, and you can cancel before it applies.
  • Restore purchases: if you change phones, use Profile → Restore purchases.

6. Coaching is separate

The app doesn't include personal coaching. The app may offer you a free call with Gaff, for example after a plateau or when you tap "form check". You can always choose "Not now". Any paid coaching is a separate agreement with its own terms and price.

7. Your content

  • You own what you add: progress photos, logs, feedback and recipe suggestions.
  • You let us store and use it to run the app and support you. Gaff can see your account, including progress photos, as the Privacy Policy explains.
  • Recipe suggestions and feedback: if you send us an idea, we may use it to improve the app, for example by adding a recipe, without owing you anything for it.
  • We will never post your photos or results publicly without asking you first in writing.

8. Our content

The programmes, recipes, photos, videos, text and design in the app belong to us or the people we licence them from. You can use them for your own training and cooking. You can't copy, sell, share or republish them. Some exercise images and videos come from free sources, credited in the app.

9. Fair use

Don't:

  • share your account or resell access
  • copy, scrape or reverse-engineer the app
  • try to get into other members' data or our systems
  • use the app for anything unlawful

We can suspend or close an account that breaks these rules. Where we reasonably can, we'll tell you first and give you a chance to put it right.

10. Closing your account

  • You can delete your account at any time: Profile → Delete account. This deletes your data, as the Privacy Policy explains. Deleting your account doesn't cancel a store subscription. Cancel that in your phone's settings too.
  • You can download your data first: Profile → Export my data.
  • We can stop offering the app. If we do, we'll give you at least 30 days' notice and time to export your data.

11. The app itself

We work to keep the app running and your data safe, but we can't promise it will always be available or free of errors. We may update the app, change features or replace programmes and recipes to improve it.

12. Our responsibility to you

  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit.
  • We aren't responsible for injury, illness or loss caused by not following section 3, by allergens or ingredients you buy, or by anything outside our reasonable control.
  • Otherwise, our total liability to you is limited to what you've paid us in the 12 months before the claim.
  • If you're a consumer, you have legal rights that these terms don't affect. This includes, for example, the Consumer Rights Act 2015 in the UK and the UAE Consumer Protection Law.

13. Apple and Google

If you downloaded the app from the App Store, these terms are between you and us, not Apple. Apple isn't responsible for the app or its content, and has no obligation to provide support. Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them.

14. Changes to these terms

If we change these terms in a way that matters, we'll tell you in the app at least 14 days before the change takes effect. If you don't agree, you can cancel and delete your account.

15. Law and disputes

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. If there's a dispute, contact us first at info@trainwithgaff.com and we'll try to sort it out. If we can't, the courts of Dubai can decide it. If you live elsewhere, you may also be able to use your local courts and consumer laws.

16. Contact

TRAIN WITH GAFF - FZCO
Unit 35526-001, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@trainwithgaff.com